First login attempt after joining and completing initial "fill in" of the Connection box and hit "connect" and an error box appears" "An error occured connecting to the Air Traffic Control service, Valid Name, No Data Record of Requested Type".
Any ideas?
Bill
connection error [fixed]
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- Posts: 76
- Joined: Thu Oct 07, 2010 6:50 am
Re: connection error
Hi Bill. Welcome to PilotEdge. What aircraft type are you entering in the box?
Brian Ratledge
Pilot Client Support Team
brian (at) pilotedge (dot) net
Pilot Client Support Team
brian (at) pilotedge (dot) net
Re: connection error
Good morning.
It was from the pull down list, Cherokee 140/150/160....
Bill
It was from the pull down list, Cherokee 140/150/160....
Bill
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- Posts: 9939
- Joined: Sat Oct 09, 2010 8:38 pm
- Location: Pompton Plains, NJ
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Re: connection error
Bill, can you verify that this is the PilotEdge client (V0.9) ?
I looked through the source code and this is a socket level error, indicating that there might be a firewall or some kind of networking issue preventing you from connecting to the server. Do you have any firewall or antivirus software running that might be effecting this?
Can you try it again and let us know if you're still having the same issue?
If you've disabled any firewall or anti-virus software and still have the same issue then we'll make a time to do a screen sharing session and work out what's going on for you.
I looked through the source code and this is a socket level error, indicating that there might be a firewall or some kind of networking issue preventing you from connecting to the server. Do you have any firewall or antivirus software running that might be effecting this?
Can you try it again and let us know if you're still having the same issue?
If you've disabled any firewall or anti-virus software and still have the same issue then we'll make a time to do a screen sharing session and work out what's going on for you.
Re: connection error
Good morning. I turned off my firewall and my Charter security suite and receive same error.
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- Posts: 9939
- Joined: Sat Oct 09, 2010 8:38 pm
- Location: Pompton Plains, NJ
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Re: connection error
Thanks, Bill, I'll PM you to set up a screen sharing session.
Re: connection error
Hi Keith
Sorry missed your PM....am in home office tomorrow in a.m. central standard time..at your convenience.
Sorry missed your PM....am in home office tomorrow in a.m. central standard time..at your convenience.
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- Posts: 9939
- Joined: Sat Oct 09, 2010 8:38 pm
- Location: Pompton Plains, NJ
- Contact:
Re: connection error
Fixed. Username/password error.