Can't connect to ATC server.

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bobsk8
Posts: 34
Joined: Fri May 22, 2015 9:02 pm

Can't connect to ATC server.

Post by bobsk8 »

just rejoined Pilotedge and am unable to connect to ATC sever. Checked password, aircraft type, etc. Any suggestions?
Licensed Pilot since 1978
P3D Version 3.4
A2A Aircraft
Shawn Goldsworthy
Posts: 514
Joined: Sun Nov 07, 2010 9:23 pm
Location: Nova Scotia, Canada

Re: Can't connect to ATC server.

Post by Shawn Goldsworthy »

Send an email to support@pilotedge.net They will get that message right away. They may not see this forum post until later today. You'll get a faster response via email.
Shawn Goldsworthy
PilotEdge ATCS
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bobsk8
Posts: 34
Joined: Fri May 22, 2015 9:02 pm

Re: Can't connect to ATC server.

Post by bobsk8 »

Shawn Goldsworthy wrote:Send an email to support@pilotedge.net They will get that message right away. They may not see this forum post until later today. You'll get a faster response via email.
Waited 24 hours. Zero response. I'm done.
Licensed Pilot since 1978
P3D Version 3.4
A2A Aircraft
Keith Smith
Posts: 9939
Joined: Sat Oct 09, 2010 8:38 pm
Location: Pompton Plains, NJ
Contact:

Re: Can't connect to ATC server.

Post by Keith Smith »

You wrote on Oct 31, 8am. It has been 21hrs. Sorry for not responding immediately, I was working on a maintenance issue on the airplane before a business trip and then was tied up with Halloween commitments with the kids.

If you'd like to call it quits, that is your perrogative. This is a small, niche business. We don't have a 24hr outsourced call center with millions of customers.

Shall I take the time to try to help you, or close your ticket? Your call.
bobsk8
Posts: 34
Joined: Fri May 22, 2015 9:02 pm

Re: Can't connect to ATC server.

Post by bobsk8 »

Got it all fixed with your help. Did my first IFR flight today. Everything worked.
Licensed Pilot since 1978
P3D Version 3.4
A2A Aircraft
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