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I can not connect to the Pilot Edge network
Posted: Mon Jan 28, 2019 10:18 am
by Alex56
Hello! In the last 10 hours I can not connect to the network. PilotEdge Pilot Client gives a messages:
[16:58:18] Location requires additional subscription
[16:58:18] Disconnected from network.
[17:00:29] Connecting to network...
[17:00:30] Connected to network.
[17:00:30] Location requires additional subscription
[17:00:30] Disconnected from network.
[17:00:52] Connecting to network...
[17:00:52] Connected to network.
[17:00:52] Location requires additional subscription
[17:00:52] Disconnected from network.
[17:08:46] Connecting to network...
[17:08:46] Connected to network.
[17:08:46] Location requires additional subscription
[17:08:46] Disconnected from network.
[17:10:06] Connecting to network...
[17:10:06] Connected to network.
[17:10:07] Location requires additional subscription
[17:10:07] Disconnected from network.
Why? Thanks.
Re: I can not connect to the Pilot Edge network
Posted: Mon Jan 28, 2019 10:33 am
by Marcus Becker
Looks like you don't have the appropriate subscription.
Re: I can not connect to the Pilot Edge network
Posted: Mon Jan 28, 2019 11:08 am
by Alex56
Marcus Becker wrote:Looks like you don't have the appropriate subscription.
Until today, everything was OK. What subscription do I need?
Re: I can not connect to the Pilot Edge network
Posted: Mon Jan 28, 2019 11:21 am
by sono
Have you seen
https://www.pilotedge.net/pages/pricing
You are probably at an airport outside your subscription area
The coverage areas are shown in yellow and green on the map on this page
https://www.pilotedge.net/pages/operati ... rvice-area
Re: I can not connect to the Pilot Edge network
Posted: Mon Jan 28, 2019 11:42 am
by Alex56
Oh, I forgot about it!
I'm novice. I located the plane in the corresponding subscription to my airport and now everything is OK. Now I will remember it.
Thanks! Excuse me.
Re: I can not connect to the Pilot Edge network
Posted: Wed Jul 13, 2022 5:08 pm
by pgeagea
Location requires additional subscription - Same error message I'm receiving.
So what was the verdict?
Re: I can not connect to the Pilot Edge network
Posted: Wed Jul 13, 2022 5:18 pm
by Kevin_atc
pgeagea wrote:Location requires additional subscription - Same error message I'm receiving.
So what was the verdict?
Purchase the additional subscription, or connect in the coverage area in which you are subscribed.
Re: I can not connect to the Pilot Edge network
Posted: Wed Jul 13, 2022 6:10 pm
by pgeagea
Hello Kevin,
Thank you for picking up my message...glad to hear from you.
Enclosed is my current PLan - i Have have requested
Current Plan: PilotEdge ZLA-Only Monthly Membership subscription.
I have requested to change:
New plan will be: PilotEdge Western Expansion-Only Monthly Membership.
Now - the change in the plan will take effect at my next billing. A month from now???
Is this logical?
i live in China and I'm using VPN... Would it a be problem to access the platform.
Re: I can not connect to the Pilot Edge network
Posted: Wed Jul 13, 2022 8:35 pm
by Kevin_atc
pgeagea wrote:
Is this logical?
Yes. There would be almost no point in having 2 different subscription areas if you could just flip back and forth at will. In order to gain immediate access, you would have to upgrade to the combined subscription. Otherwise, all lateral moves (ZLA>WUS or WUS>ZLA) occur at the end of your billing cycle.
Also I have no idea if a VPN will affect anything. Out of which airport are you trying to fly?
Re: I can not connect to the Pilot Edge network
Posted: Wed Jul 13, 2022 8:55 pm
by pgeagea
Hello Kevin,
The problem has been resolved. Keith explained it all to me. so now, I have a better understanding of how these memberships play out.
I think we are set for now. Thank you Kevin for helping out.
I will be taking off from this KOKB – KCRQ as soon as I arrive home this evening.
Best regards
PG