Protocol error [fixed]

Discussions surrounding the software that lets pilots connect to PilotEdge and the actual simulators
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Dorian
Posts: 4
Joined: Sat Oct 15, 2011 6:25 pm

Protocol error [fixed]

Post by Dorian »

I get this error message aborting unable to get required pilot data from FSInfo. when I try to login on line.

Help Dorian
Brian Ratledge
Posts: 76
Joined: Thu Oct 07, 2010 6:50 am

Re: Protocol error

Post by Brian Ratledge »

This was from the common error thread.

Issue: Login fails with this message: SendLoginInfo () aborting, unable to get required pilot data from FSInfo
Solution: Don't attempt to connect until your aircraft is positioned on a ramp, and not still on the free flight configuration screen.

Let me know if this does not fix it.
Brian Ratledge
Pilot Client Support Team
brian (at) pilotedge (dot) net
Dorian
Posts: 4
Joined: Sat Oct 15, 2011 6:25 pm

Re: Protocol error

Post by Dorian »

The aircraft is postion at a parking ramp or gate what do you mean not still on free flight config screen
Brian Ratledge
Posts: 76
Joined: Thu Oct 07, 2010 6:50 am

Re: Protocol error

Post by Brian Ratledge »

You should wait to run the PilotEdge software until your plane is sitting on the ramp or at your gate. If you try to run it from any point prior to that you will get the error.

Example: When you first start the sim you have to select the airport and aircraft type you are going to fly. Then you have to actually go there and be sitting in the cockpit before you start PilotEdge.
Brian Ratledge
Pilot Client Support Team
brian (at) pilotedge (dot) net
Keith Smith
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Joined: Sat Oct 09, 2010 8:38 pm
Location: Pompton Plains, NJ
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Re: Protocol error

Post by Keith Smith »

Btw, now that we know when this error occurs, I will update the error message to be user friendly instead of stating a code-level issue.

That will be in the next release, along with the long awaited sound device selection.
Dorian
Posts: 4
Joined: Sat Oct 15, 2011 6:25 pm

Re: Protocol error

Post by Dorian »

That is where I always start is at a gate or ramp in side the aircraft. And I get that error message. I did get on line one time but for some reason cannot reconnect .
Brian Ratledge
Posts: 76
Joined: Thu Oct 07, 2010 6:50 am

Re: Protocol error

Post by Brian Ratledge »

You can also get that error if the sim is paused. Please verify the following:

In MSFS, under Settings → General, please turn OFF “Pause on task switch”.
Brian Ratledge
Pilot Client Support Team
brian (at) pilotedge (dot) net
Dorian
Posts: 4
Joined: Sat Oct 15, 2011 6:25 pm

Re: Protocol error

Post by Dorian »

That what it was I had FSX in pause. I unpaused it and no error message.

Thanks for your help

Dorian
Brian Ratledge
Posts: 76
Joined: Thu Oct 07, 2010 6:50 am

Re: Protocol error

Post by Brian Ratledge »

Enjoy!
Brian Ratledge
Pilot Client Support Team
brian (at) pilotedge (dot) net
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