Server Outage 6/30/2014 - 0940

Matthew McGill · Post by **Matthew McGill** » Mon Jun 30, 2014 9:41 am

Hello,

The PilotEdge server is currently down due to technical difficulties.We apologize for the inconvenience and will advise when the system is reachable.

Matthew McGill · Post by **Matthew McGill** » Mon Jun 30, 2014 9:56 am

We estimate normal service to resume at 1045 Pacific, about 45 minutes from now.

Keith Smith · Post by **Keith Smith** » Mon Jun 30, 2014 10:47 am

All services are restored. This was a rare power issue during daylight hours. We will be training additional staff next Monday to restart all services to allow for faster restoration of service in the future.

Ben Farney Jr · Post by **Ben Farney Jr** » Mon Jun 30, 2014 10:52 am

Keith Smith wrote:All services are restored. This was a rare power issue during daylight hours. We will be training additional staff next Monday to restart all services to allow for faster restoration of service in the future.

APC UPS?

Keith Smith · Post by **Keith Smith** » Mon Jun 30, 2014 11:06 am

It is hooked up to a UPS...that's likely to be the issue (as nuts as it sounds).

Ben Farney Jr · Post by **Ben Farney Jr** » Mon Jun 30, 2014 12:19 pm

Keith Smith wrote:It is hooked up to a UPS...that's likely to be the issue (as nuts as it sounds).

Not nuts at all....have seen them fail, both big and small unit.

Have seen a 3 phase 120/208v two hundred amps per leg UPS fail on the inverter side.
That was not a good day. Took us a while to nail down the issue as the voltage was OK.
It was outputting saw tooth sign waves that where reeking havoc with our audio and video gear.

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Server Outage 6/30/2014 - 0940

Server Outage 6/30/2014 - 0940

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