PilotEdge Voice Server outage 1/27/14

[Brandon Grchan]

Voice servers are currently down.

The length of this interruption is unknown. please refer to this thread for updates.

We apologize for the inconvenience.


PilotEdge Team

[Brandon Grchan]

Due to the interruption we will be closing the network early tonight.


Expect normal operations to resume at 0800 PST.


We apologize for the Inconvenience.

[N180PT]

It happens. The service is always excellent. No worries.

[Keith Smith]

This was resolved before opening this morning. The training site will be up again shortly, will post more detail later today.

[Keith Smith]

There was a voice server outage that also affected the training web site last night. I wasn't available to resolve it until this morning. I swapped to an alternate machine for the voice server before opening this morning since the machine wasn't physically accessible due to security changes at the building where our office is located.

I was able to gain physical access to the box to get it restarted a few minutes ago. As a result, the training web site is back up again. I'll continue running with the remote voice server for today and will swap back over to the original configuration before opening tomorrow morning.

The voice recorders can become unreliable when running in this distributed configuration (ie, a remote voice server), so if they lose connection today, don't worry, we'll be back to normal ops by tomorrow morning.

Apologies for the early closure last night. The controllers made the right call under the circumstances. The responsibility for the outage lies with me. I'll take steps to make sure the voice server is restarted on a regular schedule to avoid unexpected outages (it needs reboots every 4-5 weeks due to resource limitations associated with the drone application).